Welcome to Michel Consultancy

Specialising in Box Office Consultancy, System Change Management, CRM and Customer Service Training.

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How We Can Help Your Business

With experience ranging from small independent arts companies to large scale festivals and events, Jo and Michel Consultancy can assist you with system change, tender and proposal collation and evaluation, customer service techniques, box office procedure and practices and gaining a better understanding of your system use. If you have a need for getting more benefit from your ticketing solution, than let us help you.
About Jo Michel

JO MICHEL – Director, Michel Consultancy

With more than 20 years’ experience in the Ticketing Industry in Australia and UK, Jo has gathered a wealth of knowledge of Ticketing, CRM, Subscriptions, Fundraising, E-Marketing and CMS as they apply to venues, festivals, agencies and theatre companies. Jo has had the pleasure of working with many prestigious organisations during her career, including Sydney Theatre Company, Edinburgh International Festival & Hub Tickets, Firstcall Australia & UK, Ticketmaster, Ensemble Theatre, Sydney Film Festival, SOCOG – Sydney 2000 Olympic Arts Festival, Australian Opera and The Adelaide Fringe. In addition, Jo has experience of the Software side of the industry having been a Sales Manager with AudienceView and Business Development Manager with Enta Australasia. With these roles, Jo was responsible for Client Liaison, Business Development, System Planning and Change Management. In the course of her career Jo has developed an in-depth understanding of many ticketing systems, and has worked with over 10 including Enta, AudienceView,  SRO/Patron Edge (Blackbaud/Top Tix/ TicketServ), Softix (Ticketek), Ticketmaster, Tickets.com, Tessitura and some bespoke systems such as FringeTix (Adelaide Fringe). https://twitter.com/jommichel https://linkedin.com https://www.facebook.com/MichelConsultancy

I worked with Jo during and following the implementation of enta (enterprise ticket sales and CRM/marketing software) at the Sydney Theatre Company. They took a risk with enta at a time when there were competitive products available. Jo and her team were focussed on delivering service to their Patrons, the board and the other stakeholders of the Sydney Theatre Company and worked with a positive attitude to go live and achieve real success.  Jo was very good at identifying key issues and working with us to find solutions, and was ever resourceful when finding solutions where we couldn’t assist. In my view, Jo developed the service of the Sydney Theatre company to become a benchmark for other performing arts organisations. It was a pleasure working with Jo and whilst challenging, the experience of working with the Sydney Theatre Company was an extremely rewarding one. Christian Terrill

MBA Business Analyst, Consultant, Sydney Theatre Company 2010

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