Publications

TICKETING TECHNOLOGY FORUM – THE FUTURE OF ENTERTAINMENT TICKETING
London 19-20 March 2013

For the Ticketing Technology Forum in 2013, Jo presented on the implementation of the City Wide Edinburgh Portal Project known as Clicket.co.uk. Download the article here.

AUSTRALASIAN LEISURE MANAGEMENT – THE RIGHT SERVICE
March/April 2015

Download the article here.

THE TICKETING INSTITUTE – CUSTOMER SERVICE, WHAT ARE WE DOING WRONG

Jo is a regular contributor to The Ticketing Institute. Her first article on the perils of Customer Service can be found through this Link
Or you can Download it here.

AUSTRALIA COUNCIL MARKETING SUMMIT 2015

The theme of this year’s Marketing Summit was Audiences Yours, Mine and Ours. Jo presented a workshop session on Ticketing Your Way.

Link to the Australia Council Website

Projects and Engagements

Current and Past Projects

Victorian Association of Performing Arts Centres – Box Office Management Network meeting on Tuesday 13 October at Hawthorn Arts Centre, Melbourne. Jo will be presenting a workshop “Customer Service – Empowering your teams to be Ambassadors”

Please contact us if you would like to organise one for your team.

Neil Diamond at Roche Estate- 7 November 2015:  Jo will be providing FOH Management Services for this event in conjunction with the Dainty Entertainment Group.

INTIX – Member Connections – Jo is working as part of the team engaging INTIX members through the Member Connections Forum.

Michel Consultancy in conjunction with Sandwalk Partners consulted on the review of Ticketing and CRM for the Department of Culture and the Arts, Western Australia

On 2-3 February 2016 – Jo was MC for the VAPAC BOMNet Ticketing Expo at Hawthorn Arts Centre. 200 Ticketing Professionals from across Australia attended the 2nd Annual Expo.

Ticketing Professionals Conference UK (TPC16),was held in Birmingham at the ICC on 25-26 February 2016. Jo was invited to join a panel of International guests to debate the future of ticketing.

In late 2016 with Sandwalk Partners, Jo is working with Arts Centre Melbourne to develop strategies around their Resident company relationships to maximise engagement and opportunities.

Also in 2016, Jo began working as Specialist Project Manager, Performing Arts with Priava Pty Ltd. Priava provide a leading Event & Venue Management solution to the industry – www.priava.com

Future Projects

24-26 January 2017 – Jo is attending the 2017 INTIX Conference and Trade Show at the Hilton Riverside Hotel, New Orleans LA. As a member of the Members Connections Committee Jo will be working with new members through the inaugural INTIX Mentor program.

In March 2017, Jo will again be attending the Ticketing Professional UK Conference in Birmingham.