Box
Office
Consultancy

Assisting organisations with training, process and protocols for maintenance of an efficient ticketing department.

System
Change
Management

System change management

Analysis and preparation of tender documents for system change, Evaluation of available options, project management of selection process, Application of change management protocols.

Customer
Relationship
Management

Understand your customer relationships and plan best practice solutions for customer contact and retention.

Customer
Service

Customer Service
Jo has extensive experience in training teams and temporary staff in Customer Service techniques, and has written articles on using customers service principles across organisations.

Conference
Speaker

Conference Speaker
In the past 5 years, Jo has spoken on Ticketing, CRM systems and procedures at Ticketing, Marketing and Technology Conferences in Australia and the UK.

Publication
Contributor

Contributor

Jo has been a contributor for TicketingInstitute.com; Australian Leisure Magazine; Ticketing Technology Forum and International Ticketing Association.